WORLDWIDE EXPEDITED FREE SHIPPING
Shipping & Returns Policy
Krazy Deco is the operator of
(https://www.krazydeco.com/). By placing an order through
this Website you will be agreeing to the terms below. These are provided to
ensure both parties are aware of and agree upon this arrangement to mutually
protect and set expectations on our service.
⭐⭐⭐ Worldwide FREE & EXPEDITED SHIPPING via FedEx or DHL ⭐⭐⭐
✔ The United States 2-5 days
✔ Canada 2-5 days
✔ The United Kingdom 2-3 days
✔ Europe Union 2-3 days
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
We ship with an expedited shipping label for no cost to our customers. Enjoy shopping with free shipping.
3.1 Return Due To Change Of Mind
All sales on personalized items are final once the item has been produced. All sales on clearance and/or promotional items are final. Krazy Deco will happily accept returns on non-personalized items due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
(Krazy Deco) will refund the value of the goods returned but will NOT
refund the value of any shipping paid.
3.2 Warranty Returns
Krazy Deco will happily honor any valid warranty claims, provided a claim
is submitted within 30 days of receipt of items. Rusting, corrosion, and other defects caused by nature are only covered under warranty if the "All-Weather Clear Coat Protection" has been purchased. Damages from shipping, coating chips, and all other non-weather related damages are covered under our standard warranty.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Krazy Deco to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time and Production Time
In general, non-personalized items ship within 1-2 days and personalized products ship within 1-2 weeks. Once shipped, transit times varies from 3-5 days.
4.2 Dispatch Time
Orders are usually dispatched within 1-2 days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.4 P.O. Box Shipping
Krazy Deco will NOT ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.
4.5 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Krazy Deco encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Krazy Deco at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at
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11818 Harry Hines Blvd. STE 216 Dallas, TX 75234
Wall Decor and Unique Wall Clock Designer, Interior Designer